Toxic employees are the ones that have difficulty with their co-workers, or worse, far worse, with your customers.
They make two big confusions:
- They confuse "How can I help this prospect/customer (listener)?" with "How can I get rid of this person and get back to work?"
- They confuse, "How can I have a better day by treating this person (listener) with a great deal of respect?" with "Why isn't this person treating me with the respect I deserve?"
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