The Web Doesn’t Care

From Seth Godin:

The web doesn’t care - and here’s why:

[The Net] is the first mass marketing medium ever that isn't supported by ads.

If a newspaper, a radio station or a TV station doesn't please advertisers, it disappears. It exists to make you (the marketer) happy.

That's the reason the medium (and its rules) exist. To please the advertisers.

But the Net is different.

It wasn't invented by business people, and it doesn't exist to help your company make money.

It's entirely possible it could be used that way, but it doesn't owe you anything. The question to ask isn't, "but how does this help me?" as if you have some sort of say in the matter. You don't get a vote on whether Google succeeds or whether your customers erect spam filters.

The question (for marketers and content creators) to ask is, "How are people (the people I need to reach, interact with and tell stories to) going to use this new power and how can I help them achieve their goals?"

Geometric Insight: More than ever, broadcasters must be consumer-centric. Every decision made about content and services your brand provides--on-air, online, on-site and on-device—should be viewed thorough the lens of the consumer. Does the consumer want or need this? Or will the consumer even care? And if not, why are we doing it?