Toxic Employees

From Seth Godin:

Toxic employees are the ones that have difficulty with their co-workers, or worse, far worse, with your customers.

They make two big confusions:

1. They confuse "How can I help this prospect/customer (listener)?" with "How can I get rid of this person and get back to work?"
2. They confuse, "How can I have a better day by treating this person (listener) with a great deal of respect?" with "Why isn't this person treating me with the respect I deserve?"

Read more here.