The Brand Formula

What is a brand?

According to Seth Godin, it is a product of two things:

[Prediction of what to expect] x [emotional power of that expectation].

Seth goes on to say...

If I encounter a brand and I don't know what it means or does, it has zero power. If I have an expectation of what an organization will do for me, but I don't care about that, no power.

Seth's advice (and I agree):

If you want to grow a valuable brand, keep awareness close to zero among the people you're not ready for yet, and build the most predictable, emotional experience you can among those that care about you.

Consider this: Does your station consistently deliver on listener expectations? Is your content engaging and emotional at all times? If not, the only thing you will deliver with inconsistent programming and non-compelling content is low ratings.

Click here to read Seth's entire post.